Windows 8 – Internet Explorer loads blank or empty

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Problem

When you open Internet Explorer (in this case Internet Explorer 11 using Windows 8) the home page fails to load, and all pages you attempt to load are blank or empty.

Additionally, the majority of menu items are greyed out and unable to be used.

InternetExplorer-Blank1

Solution

This issue may be related to corrupted Internet Explorer add-ons.

The solution is to reset Internet Explorer, however as the ‘Internet options’ menu is greyed out you will need to access it from the control panel or Windows Chimes (for Windows 8).

  1. For Windows 8, press the Windows button on the keyboard and type Internet Options and from the list select the Internet Options
  2. InternetExplorer-Blank2
  3. Open the ‘Advanced’ tab
  4. InternetExplorer-Blank3
  5. Click on the ‘Reset’ button
  6. InternetExplorer-Blank4
  7. And finally click on the next ‘Reset’ button
  8. Click ‘Close’ and ‘OK’ to close the windows.